- One word to describe yourself: Determined
- Favorite TV show: "Elementary"
- Favorite movie: "National Lampoon's Christmas Vacation"
- Favorite hobby(s): "I enjoy spending time with my family, coaching my son’s sports' teams, and volunteering at my daughter’s drama guild."
Austin Miller holds a bachelor’s degree in business management from University of Phoenix. He has an associate of applied science in electronics, computer, and telecommunication technology. Also, Austin earned numerous certifications in the disciplines of networking, server infrastructure, desktop support, ITIL, helpdesk management, and project management. He is a recent graduate of Leadership Baltimore County, which is a competitive program that excepts 40 leaders in the Baltimore area each year for its program. The knowledge gained by these experiences allows him to effectively lead and instill innovative thinking within the Information Technology department.
Miller is the chief technology officer and an integral part of the executive team at MDOT MTA responsible for leadership of many disciplines and supplies day-to-day guidance of various groups including Radio Shop, Trapeze Support, and Maximo Support, among others. He leads by example and gives the many employees on his team the support they need to obtain greatness.
Miller feels it’s important to always lend a helping hand whether it is at work or out in the community. He enjoys being active in the community and is always looking to engage in ways to make the world a better place. Recently visiting shelters to serve lunch to the underprivileged and helped where needed. He feels that he has an obligation to make the world a better place for his kids and future generations.
When you think of public transportation you don’t initially think of a technically driven infrastructure. However, that couldn’t be further from the truth. Miller's goal for the IT department since taking over leadership has been to help other departments breakdown barriers and add technical enhancements for the agency and MDOT MTA’s riders. Miller encourages forward thinking when his team tackle projects some of these innovative projects include implementing a system between a legacy application and MDOT MTA’s new real-time vendor; working closely with the Fare Collections department to transform MDOT MTA’s fare collection system through a $4.9 million project; and collaboratively working with MDOT MTA’s Finance Department to implement a new union payroll system, a $2.3 million project is critical to MDOT MTA as the current payroll system has been in production for decades.
"I enjoy leading complex projects to offer innovative solutions for MDOT MTA’s employees and riders. Nothing is more fulfilling than being able to offer innovative solutions that reduce cost and increases efficiencies."
"Being part of MDOT MTA brand new transit system called BaltimoreLink [is one of my proudest accomplishments]. This system made it possible for over 130,000 commuters to have access to high-frequency routes with vehicles arriving every 15 minutes. To be a part of such a great team and see the project progress from infancy to the success it has become is a once-in-a-lifetime opportunity. BaltimoreLink will be a project that I think upon fondly for the rest of my career."
"My biggest advice for an IT professional is don’t force a solution where there isn’t a business need. The goal of IT should be to act as a conduit to get business done, not create roadblocks that limit progress."
