Capital Metro (CapMetro) has launched a new Pickup zone for its on-demand public transportation in Lago Vista.
The service takes customers to and from anywhere within the local service zone. Customers can request a ride directly from their smartphone app or by calling the Pickup Service Center.
“We are so excited to bring Pickup to Lago Vista. The service will provide reliable, accessible and on-demand transit to the community. Pickup is an innovative way to build connections and bridge gaps that naturally occur in any transit network,” said Chad Ballentine, Capital Metro's vice president of demand response and innovative mobility.
Service in all zones, including Lago Vista, is currently available weekdays between 10:00 a.m. and 6:00 p.m. The handicap accessible service will pick customers up from their location within 15 minutes or less. Pickup service can help customers in Lago Vista get to important locations, such as shopping, medical services, city hall, the library, Lago Vista Property Owners Association, parks, special events and more.
Customers can download the app from their phone's app store (iOS and Android), register for an account and book a trip. Those in the service zones without access to the smartphone app may call 512-369-6200. A single ride costs $1.25 - the same charge as a single ride pass used to take MetroBus and MetroRapid services. A Capital Metro Day Pass, 7-Day Pass or 31-Day Pass will cover a Pickup ride as well.
Capital Metro piloted the Pickup service in 2017 and 2018 in northeast Austin, including the Mueller and Windsor Park neighborhoods. In June 2019, the agency launched service in Manor after which additional zones in Austin and Leander were added. The Pickup service app was developed in partnership with Via, which operates on-demand ridesharing networks in New York City, Chicago and Washington, D.C. The company licenses its technology to transportation providers globally, including neighboring cities of Arlington and Fort Worth.
