IndyGo changes name of paratransit services from Open Door to IndyGo Access

IndyGo’s paratransit service, Open Door, will begin operating under a new name IndyGo Access, beginning June 1. 

This paratransit program will continue as a reservation-based, shared-ride service available to those who meet the criteria established by the U.S. Department of Transportation under the Americans with Disabilities Act (ADA) of 1990. Services will remain the same for IndyGo Access riders until Jan, 1, 2023. However, this change will mean a new logo and a new look for the buses. 

“IndyGo is excited to implement the new and improved branding for our paratransit services,” IndyGo President and CEO Inez Evans said. “We hope this name will even more clearly communicate that our services are accessible by everyone, and can connect any rider to opportunities, no matter the circumstance.” 

In addition to the name change, IndyGo’s Board of Directors approved the Beyond ADA policy in September 2021. Beyond ADA is a premium paratransit service for residents taking trips outside the three-quarter mile ADA-mandated zone on either side of existing bus routes. Effective Jan. 1, 2023, service beyond the ADA will be modified.