Passengers Say DCTA Services are Excellent
The Denton County Transportation Authority (DCTA) recently released its passenger satisfaction survey to the general public to gather input on its current performance and identify ways to better serve passengers. A proper sample size based on DCTA’s average monthly ridership was used to determine a statistical valid ridership to report accurate data – which required a completion of 1,603 surveys. 1,860 surveys were completed, which yielded a 99 percent accuracy rating. DCTA presented the survey results to its board of directors during the May board meeting.
Passengers Positively Rank DCTA Services
Passengers rated DCTA services based on the following six attributes: reliability, safety, staff, affordability, convenience and comfort. Among survey respondents, nearly 60 percent rated DCTA services as “excellent.”
In addition, nearly 75 percent of survey respondents said they would “very likely” recommend DCTA services to a friend or a family member.
“The results of the survey highlight how DCTA and its services are seen in a very positive light,” said Jim Cline, DCTA president. “The survey results reflect how hard our staff members work to ensure passengers are happy with our services.”
DCTA Service Usage
According to the survey, more than 77 percent of survey respondents use the agency’s A-train commuter rail line most frequently and 34 percent use DCTA’s Denton Connect bus most frequently. Other key survey findings include:
- 41 percent use DCTA services daily
- 50 percent use DCTA services to avoid traffic
- 50 percent use DCTA services to get to work
- 48 percent use DCTA services to save money
- 13 percent use DCTA services to get to entertainment venues
“We have taken all passenger feedback received from our survey and will make improvements to our system and amenities provided to ensure our passengers have a great experience when riding DCTA,” Cline said.
