Frisco Chooses DCTA for Demand Response Transit

The city of Frisco and Denton County Transportation Authority (DCTA) have signed a one-year agreement for DCTA to provide curb-to-curb demand-response transit service for eligible passengers  for trips originating within Frisco’s incorporated limits to destinations located in Frisco, McKinney and Allen. Terms of the contract include one year of service with an optional one-year extension upon approval by the city of Frisco and DCTA.

Effective Dec. 1, Frisco residents who are 65 years of age and older, disabled, or who require transportation for medical-care related purposes, can call DCTA’S customer service team at least 24 hours in advance to schedule a trip originating in Frisco. Additional service may be provided based on available funding and service capacity. Initially, fare rates will remain the same.

DCTA will operate demand-response service in Frisco Monday through Friday from 6 a.m. to 6 p.m. The agency will not operate services on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

“We’re excited to partner with DCTA to provide limited, on-demand service to our residents,” said Mayor Maher Maso, city of Frisco.  “Mobility is important to our residents’ quality of life.  This service will assist our seniors 65 and older, residents with special needs and anyone who needs transportation for medical reasons.   In the meantime, we’ll continue to evaluate this new service and look for ways to enhance mobility in our community.” 

As part of the transition of transportation providers and service, DCTA will review existing service and fares within the first 90 days of operation and utilize public feedback to identify a careful and deliberate path forward to provide the best type of demand-response service based on the city of Frisco’s needs.

“DCTA is a fully-engaged agency that is prepared and able to assist Frisco with their transportation needs,” said Jim Cline, DCTA president.