Confusion over benefits causes brief walk out at Greensboro Transit Agency

At approximately 7 a.m. Tuesday, Nov. 1, RATP Dev USA, a city contractor that operates Greensboro Transit Agency (GTA) buses and paratransit vehicles, reported to the city it was unable to operate as normal due to a lack of drivers. This caused a disruption in fixed route bus service on 12 of GTA’s 19 routes until mid-morning. Paratransit service was provided as normal to users with scheduled rides.

All fixed route services returned to normal operations by 11:30 a.m. Riders who paid for fare but didn’t receive service may contact GTA Customer Service at 336.335.6499 to receive a bus pass or have credit added to an UMO card.

 According to RATP Dev USA representatives, many drivers were delayed in operating their schedules after a misunderstanding over medical benefit costs on the first day of open enrollment benefits coverage, effective Jan. 1, 2023. Because of the misunderstanding, RATP Dev USA management took additional time to provide employees with clarity regarding the benefit enhancements. Dedicated benefits experts from RATP Dev USA will be on site in Greensboro on Nov. 2 to answer additional questions.