ALC Driver Recognized by the OCTA for Exceptional Service
American Logistics Co. (ALC) announced that one of its contracted drivers, John Hayes, is the recipient of an “Exceptional Service Award” from the Special Needs Transit Advisory Committee (SNAC) of the Orange County Transportation Authority (OCTA). The award was presented to Hayes during a quarterly meeting of the committee held on Tuesday, May 22.
“Hayes is the ninth ALC contracted driver to be recognized by OCTA’s Special Needs Transit Advisory Committee for providing exceptional service to the agency’s ACCESS ADA paratransit passengers,” said Craig Puckett, president, ALC. “We are delighted to join him in celebrating this honor, and believe that this marks another important milestone in our service record with OCTA, serving to further validate the ALC Coordinated Transportation Model, while clearly demonstrating the positive impact that our driver selection and training programs are having on the level of service that we provide to our transit agency partners and their special needs passengers.”
As an independently contracted driver for ALC, Hayes has been providing transportation services to OCTA’s ACCESS passengers since July 2010. During that time, he has received 10 compliments from passengers, four of which were received during the first quarter of 2012. While serving OCTA’s ACCESS passengers, he has achieved and maintained an exceptional on-time performance rate of 97 percent. Hayes is a native of St. Louis, Mo., and started working in the transportation services business at the recommendation of another driver who identified his potential for success.
When asked about his favorite aspect of working in the transportation services business, Hayes said, “If I have done my job with great care, consideration and respect, my passengers will continue to ask for me. Just seeing a bright smile on their face makes my day, and I’m especially proud when they tell me that I am their ‘favorite’ driver.”
The SNAC advises OCTA about issues that relate to OCTA fixed-route transit and paratransit services for customers with special transportation needs. Citizens representing a broad base of disabilities and senior citizens in the county, selected by the OCTA board of directors, comprise the 34-member committee.
