CA: Foothill Transit to Award Contract to Veolia Transportation to Manage Customer Service and Transit Stores

Foothill Transit’s Executive Board voted 5-0 in favor of awarding a contract to Veolia Transportation to manage its customer service and transit stores.

Last May, the executive board voted to establish the agency’s first ever in-house management team, resulting in a proposed amendment to Veolia's management contract with the agency. That amendment was negotiated and accepted by Veolia Transportation and then awarded by the executive board at a special meeting held on June 14. Veolia's management of Foothill Transit's customer service functions will begin on July 1.

In making the announcement, Foothill Transit Executive Board Chair Doug Tessitor stated, "For over twenty years, we have had an excellent relationship with Veolia Transportation. This contract enables us to continue our productive partnership and collaborate on ways to innovate in our customer service program."

Foothill Transit was originally formed as a joint powers authority in 1988 creating a new transportation agency in Los Angeles County designed to be more responsive to its communities and more efficiently managed through public-private partnerships. Both the administrative management and service operations functions were contracted out to transit industry professionals. Veolia Transportation has held the contract for administrative management services.

“Foothill Transit reaches its 25th year of service in December,” Tessitor said. “This new partnership will cement our reputation as an innovative and flexible agency with our communities’ needs in the forefront.”

Foothill Transit will not change its current operations contracts in place at its Arcadia and Pomona maintenance facilities.