CTAA report highlights transit’s community service during pandemic
The Community Transportation Association of America (CTAA) published a report highlighting the transit industry’s actions throughout the COVID-19 pandemic and offering six recommendations to leverage the partnerships forged during the pandemic and continue the flexibility many systems implemented to adapt to the shifting environment.
The report, “Public Transportation’s Response to the COVID-19 Pandemic and How it Shapes Transit’s Future,” was authored by Stewart Mader and sponsored by CTAA. It is based on interviews with U.S. transit leaders that were conducted in May and June 2021 and details “how transit rose to the occasion, acting as a catalyst for community response.”
The report shares how transit systems quickly adapted to changing hygiene and service protocols, worked to deliver food and other essentials before helping ensure equity in vaccine access on a widespread scale.
Scott Bogren, CTAA executive director, is quoted in the report as saying agencies’ ability to remain flexible will be “the only way to truly manage the profound change and disruption brought on by COVID-19.”
“Community transit operators have always shown amazing flexibility in how they serve their communities and their passengers, and it's a skill we'll all need moving forward into the new normal,” said Bogren.
The report concludes with six recommendations to move transit forward from the pandemic:
- Make public health a new focus area for transit;
- Make fare payment fairer and more equitable;
- Focus federal and state support on frequent, reliable service;
- Strengthen hiring and career development;
- Redesign routes and run more frequent service all day; and
- Expand demand-response services.
The report calls the challenge of COVID-19 a generational opportunity where “public transit providers and policymakers have an unprecedented opportunity to steward these new circumstances into sustained investment and innovation.”
“We are immensely proud of the work our members have done, and continue to do, during the pandemic,” said Bogren. “This report demonstrates the hard work transit agencies have undertaken to increase access to essential services, provide reliable trips to vaccine appointments and keep their communities healthy. It is our hope that by sharing these remarkable case-studies, transit providers and industry stakeholders can discover new ways to transition into a post-pandemic world.”
The full report is available through CTAA’s website.
Mischa Wanek-Libman | Group Editorial Director
Mischa Wanek-Libman is director of communications with Transdev North America. She has more than 20 years of experience working in the transportation industry covering construction projects, engineering challenges, transit and rail operations and best practices.
Wanek-Libman has held top editorial positions at freight rail and public transportation business-to-business publications including as editor-in-chief and editorial director of Mass Transit from 2018-2024. She has been recognized for editorial excellence through her individual work, as well as for collaborative content.
She is an active member of the American Public Transportation Association's Marketing and Communications Committee and served 14 years as a Board Observer on the National Railroad Construction and Maintenance Association (NRC) Board of Directors.
She is a graduate of Drake University in Des Moines, Iowa, where she earned a Bachelor of Arts degree in Journalism and Mass Communication.
