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    1. Management

    New Orleans RTA successfully brings operations and maintenance in-house

    Dec. 21, 2020
    This transition not only signifies a shift in the management structure but also serves as a reset to the core values and culture of the agency.
    Related To: New Orleans Regional Transit Authority (RTA)
    RTA
    Screen Shot 2020 12 21 At 10 44 46 Am 5fe0d16a07204

    The New Orleans Regional Transit Authority (RTA) has completed the transition of bringing all operations and maintenance functions in-house.

    As of Dec. 20, all bus, streetcar and paratransit operators as well as maintenance personnel will be directly employed by the RTA. Additionally, all RTA operators will now dress in new green or purple RTA branded uniforms to signify the change in management. The RTA will increase its employees from 64 to 791. 

    “The RTA Board of Commissioners is excited about the direction of the RTA and the significance of today in the agency’s history,” said Flozell Daniels, Jr., RTA Board chair. “The team has put in an extraordinary amount of work to strengthen the organization while maximizing the use of public resources to improve rider’s access to work, school and other important resources in the Greater New Orleans Area.” 

    “Today marks the start of a new and exciting era for the RTA,” said Alex Z. Wiggins, RTA CEO. “Senior leadership is committed to investing in our employees and community as we continue the necessary work of maintaining mobility in New Orleans. We will continue to build a world class transit system while focusing on our goals of improving on time performance, building a culture of safety and providing the best customer service for our riders.” 

    The RTA announced its decision to terminate the contract with Transdev and to directly employ its employees in May 2020. Transdev has provided transportation management services to the RTA since 2009 and played a key role in restoring transit service in the years following Hurricane Katrina. By directly managing operations, the RTA says it is better positioned to manage the financial implications resulting from COVID-19. The RTA says it expects significant cost savings in overhead and operational redundancies. The savings will allow the agency to directly reinvest in improving service and connectivity in the region while focusing on customer service and safety for all riders.

    This transition not only signifies a shift in the management structure but also serves as a reset to the core values and culture of the agency. The new RTA will place an intense focus on public service, improving service reliability, advancing transit equity, contributing to the local economy by investing in workforce development and job creation and partnering with New Links to build a regional transit system that better meets the needs of riders. 

    Ferry personnel are directly employed through LabMar Ferry Services, the contracted ferry operator of the RTA.