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    1. Management

    DASH to allow all-door boarding and expanded stroller use

    April 26, 2022
    The policies will improve how riders board DASH buses and how strollers may be used.
    Related To: Alexandria Transit Company (DASH)

    Two new policies have been implemented by the Alexandria Transit Company (DASH) to make transit more accessible and convenient, especially for families with young children. The policies will improve how riders board DASH buses and how strollers may be used.

    The new policies are: 

    • Boarding: When it is safe to do so, riders may board using the front or rear doors. Passengers with limited mobility are encouraged to continue using the front of the bus which can be lowered for easier boarding. Formerly, riders had to board through the front doors.
    • Strollers: If ADA accessible seating is not in use, strollers are permitted in this space without being folded or stowed as long as the wheels are locked, the child is properly secured in the stroller seat, the parent or guardian maintains control of the stroller and the aisle is not blocked. Previously, all strollers had to be folded and stored upon boarding.

    Allowing riders with strollers to board without folding and storing strollers will remove a barrier to convenient transit use for parents or guardians with young children in Alexandria. The decision to expand stroller usage was largely based on input from DASH riders and Alexandria community groups.

    “It’s important that DASH service continues evolving to meet the needs of our community,” said DASH Planning and Marketing Director Martin Barna. “Allowing strollers to be used during trips and opening all doors for boarding will improve our riders’ overall experience and encourage more people to consider using DASH.”

    During the first 12 months of the COVID-19 pandemic, DASH temporarily allowed passengers to board using either the front or rear doors to protect the safety of drivers and passengers. The elimination of bus fares in September 2021 and the continued installation of onboard automated passenger counters have now allowed DASH to return to all-door boarding on all buses. The benefits of all-door boarding include easier passenger boarding and reduced dwell time at bus stops, which provides faster, more reliable service.

    As with the front door, passengers boarding at the rear door are encouraged to allow others to step off the bus before attempting to board. Passengers with mobility devices, or who have difficulty boarding the bus, are encouraged to continue using the front of the bus, which has a ramp and can be lowered.