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    1. Management

    National Express Transit signs three-year contract with RTA of Pima County in Arizona

    Nov. 3, 2022
    National Express Transit’s Tucson Customer Service Center team manages the RTA’s Sun Shuttle neighborhood and rural fixed routes, paratransit and on-demand micro-transit services, including a call center, dispatch, maintenance and administration.
    Related To: National Express Transit Corporation
    National Express Transit
    National Express Transit bus driver Margarita Gallegos.
    National Express Transit bus driver Margarita Gallegos.

    National Express Transit signed a three-year contract with the Regional Transportation Authority (RTA) of Pima County in Arizona. The services took effect Oct. 1, 2022, and builds on a partnership that began in 2012. The contract includes two one-year options to extend.

    National Express Transit’s Tucson Customer Service Center team manages the RTA’s Sun Shuttle neighborhood and rural fixed routes, paratransit and on-demand micro- transit services, including a call center, dispatch, maintenance and administration. Operations also include services to and within Green Valley and Sahuarita.

    National Express drivers and maintenance personnel support a fleet of 81 buses, cutaways, vans and sedans, including roughly 50 ADA-compliant vans and Prius hybrids provided by National Express. Drivers receive special training in caring for passengers with unique mobility challenges in compliance with the Americans with Disabilities Act (ADA), including those using wheelchairs and mobility devices.

    “National Express Transit is honored to begin this renewed journey with the RTA of Pima County and make a positive, lasting impact on mobility throughout the region,” said Eddie Cranford, regional vice president, National Express Shuttle and Transit. “We’re excited to build on our strong partnership in support of the RTA’s 20-year regional transportation plan to provide clean, safe, reliable transportation services.”

    “The RTA has enhanced service requirements for National Express under the new contract to provide Sun Shuttle and Sun Shuttle dial-a-ride transit services throughout the region,” said Jim DeGrood, RTA deputy director. “Quality customer service is important to the RTA, and we are working with National Express to ensure a high-level of responsive service in our ever-changing transit environment.”