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    1. Management

    MBTA names Gabrielle Mondestin as Chief Communications Officer

    May 23, 2023
    The new role will see Mondestin tasked with developing and transforming the agency’s communications strategy.
    Related To: Massachusetts Bay Transportation Authority (MBTA)
    MBTA
    Gabrielle Mondestin has been named as MBTA's first chief communications officer.
    Gabrielle Mondestin has been named as MBTA's first chief communications officer.

    Gabrielle Mondestin has been appointed to serve as The Massachusetts Bay Transportation Authority (MBTA) first chief Communications officer. She will be a member of the senior leadership team and report to General Manager Philip Eng.

    The newly created role will task Mondestin with developing and transforming the agency’s communications strategy to provide a unified, transparent, effective and authentic approach to messaging while prioritizing meaningful communications with MBTA’s ridership and the communities it serves.

    “Gabrielle is a seasoned, highly skilled and experienced communications professional widely respected in her field, with a proven track record of success,” said Eng. “She is a great addition to our team, and I am confident she will play a key role in helping us effectively communicate with the public.”

    Mondestin joins the MBTA from the Boston Public Schools (BPS), where she served as chief communications officer, leading the district’s communications strategy during a period of significant change and growth, with a strong focus on internal communications to families during a number of challenging incidents. She also previously worked at BPS as deputy chief of staff.

    Mondestin brings more than a decade of experience to the MBTA and has held senior strategy communications roles, including U.S. Sen. Elizabeth Warren’s 2020 United States presidential campaign, Connecticut’s Treasury Department, the New Hampshire Democratic Party and Senator Warren’s and then-Mayor Martin J. Walsh’s re-election campaigns.

    “I am excited to join a team committed to improving public transit for all Massachusetts residents,” said Mondestin. “We will work to identify areas of communication opportunity and growth, address areas of improvement and develop initiatives to make public outreach more transparent, accessible and reliable. By working together, we can make a meaningful difference in the lives of our T riders and workforce and improve the system for everyone.”