New station evaluation program aims to keep L.A. Metro’s station in a state of good repair
The Los Angeles County Metropolitan Transportation Authority (Metro) is launching a new Station Evaluation Program to ensure bus and rail station, as well as major transit centers the L. A. Metro serves, remain in a state of good repair.
This is in addition L.A. Metro’s routine station cleaning, which includes daily sweeping and mopping, wiping down of ticket machines/map cases/handrails, elevator inspection and cleaning and weekly pressure washing.
All L.A. Metro stations and transit centers will now undergo a quarterly inspection to check cleanliness, that equipment is properly functioning, address any hazardous conditions and more. Once inspected, any issues that need attention are immediately reported to maintenance teams for follow up.
Prior to this program, L.A. Metro mostly relied on various maintenance staff and customers to report issues; there wasn’t a regularly scheduled way to evaluate station conditions over time or track response times to reports. Now the agency can review stations consistently, so that smaller issues don’t fall through the cracks and become bigger issues down the road. Of course, L.A. Metro still welcomes people to report any issues they encounter at the stations in real time by:
- Informing Metro staff;
- Using the station intercom;
- Emailing [email protected] or calling 323.GOMETRO; and
- Sending us a message on Twitter @metrolosangeles.
The Station Evaluation Program also allows staff to track data to see if any of the issues being reported seem to be reoccurring, allowing staff to proactively seek preventative solutions. For example, after recording recurring incidents of escalators constantly dirtied by pigeons at Redondo Beach Station, staff installed pigeon abatement measures to help keep station escalators clean.
