PATCO officials on Oct. 1, announced that they would undertake a customer service survey on station platforms along the PATCO line during morning, afternoon and evening commutes. The survey will be conducted by Transit Ambassadors on selected weekdays between Oct. 6 and Oct. 29.
Customers will be randomly approached on platforms by PATCO survey agents while they wait for a train. PATCO survey agents will be easily recognizable in yellow vests with orange and silver piping. They will make every effort to minimize any inconvenience to the traveling public during the survey period. The survey is expected to take two minutes and customer responses will be entered into a hand-held tablet by the survey agent. Questions range from where the customer boarded and will disembark the train, their destination and the type of ticket used – to customer demographic information such as race/ethnicity, primary language spoken at home, and occupation.
“This survey will ensure PATCO’s compliance with FTA Title VI regulations as analysis of the results will be a part of the authority’s Title VI Program to be submitted to the FTA in early 2016,” said PATCO General Manager John Rink. “We appreciate our riders taking the time to respond and thank them in advance for helping us to complete this important requirement.”
PATCO is required to collect demographic and ridership-related data from its customer base every three years as a condition of ongoing federal transportation funding. This data will be provided to the Federal Transit Administration (FTA) as part of PATCO’s Title VI Program. Individual responses will be kept confidential and the combined data will be summarized for presentation to the FTA.
