Metra has announced the creation of a new police unit whose primary mission is to patrol trains, providing a visible law enforcement presence and deterring criminal activity on all 11 Metra lines.
The new unit, made up of six full-time officers, will work on every line but will focus its efforts strategically on areas where the need is greatest. The officers will travel in uniform and plain clothes and will supplement the efforts of Metra police officers and detectives who are already patrolling trains and platforms. The officers will work to stop criminal behavior on trains, assist conductors and protect customers.
“Our trains are already very safe, but this unit was created to add another level of security on our trains so our customers feel as safe and secure as possible,” said Metra executive director and CEO Don Orseno.
Last year, Metra Police conducted onboard patrols on 3,500 trains, up from 3,200 in 2014. The creation of this unit, the first time Metra has dedicated full-time resources to onboard patrols, will greatly increase those numbers.
“Even with these dedicated patrols, our officers can’t be everywhere,” said Metra Police Chief Joseph Perez. “That’s why we ask our customers to help us by being vigilant when traveling on Metra. If you see something, say something.”
A 2015 customer satisfaction survey noted that personal safety onboard the train was ranked the 6th most important service attribute by Metra riders, with 17 percent of respondents indicating that personal safety onboard the train was the most important attribute. More than nine out of 10 respondents said they were satisfied with personal safety onboard the train.
Metra embarked on a series of new initiatives last year aimed at making the Metra Police more efficient and responsive to the needs of the agency and its customers, including reducing overtime costs by assigning manpower based on shift activity level; assigning officers based on geographic area instead of rail line; regular training on criminal and traffic law, accident reconstruction and firearms; the implementation of field reporting using laptop computers and an overhaul of the agency’s police dispatch and reporting system.
Metra reminds its customers to report any and all suspicious or criminal activity on Metra property to Metra Police at 312-322-2800.
