The American Public Transportation Association (APTA) has awarded TransLink the 2019 Outstanding Public Transportation System Achievement for the largest transportation systems in North America.
“Winning this prestigious award means that TransLink has been recognized as the best large public transit system in North America and is a role model for the rest of the public transportation industry,” said CEO and APTA President Paul Skoutelas. “In the past three years, TransLink’s ambitious plan to expand service and upgrade its infrastructure succeeded. With a phenomenal ridership growth of 18 percent and new highs for on-time performance, it’s not surprising that customer satisfaction is at a record level.”
The award is based on a range of criteria including ridership growth, operational efficiency, maintenance initiatives, customer service, financial management, marketing and sustainability. APTA considered performance between 2016 and 2018, a period which saw TransLink experience ridership growth of 18 per cent while achieving record-highs in on-time performance.
“This award comes down to the hard work and dedication of each of our 7,800 employees, the heart and soul of the organization,” says TransLink CEO Kevin Desmond. “Whether front-line or in the office, everyone played a valuable role. TransLink’s ridership has reached unprecedented levels and despite our enormous growth, we’ve also managed to achieve an all-time high for customer satisfaction. I’m extremely proud of our team and the outcomes we’ve achieved together for our customers and the region.”
Desmond is also issuing an open letter to customers thanking them for their support and challenging TransLink to do better.
