ON: TTC Rider Pushes Transit Agency to Improve Communication with Hearing-Impaired Customers

More than a decade after an advocate for the blind won a landmark human rights case against the TTC, a hearing-impaired transit user is calling on the agency to improve its communication with riders who have hearing loss.

Leona Zultek argues that by not devising ways to provide hearing-impaired customers with the same information as other riders, the TTC is failing in its obligation to communicate with all passengers regardless of their abilities.

While the public transit agency does provide high-level information about service changes in written format displayed on screens throughout the transit system, it often relies on audio announcements to alert passengers to unexpected disruptions or short turns on buses and streetcars.

Read the complete article at https://www.thestar.com/news/gta/2018/03/29/ttc-rider-pushes-transit-agency-to-improve-communication-with-hearing-impaired-customers.html