Chicago Transit Authority issues monthly scorecard tracking progress on initiatives introduced in support of its ‘Meeting the Moment’ Action Plan

The Chicago Transit Authority (CTA) has issued its latest monthly scorecard tracking the progress the agency is making on initiatives introduced in support of its “Meeting the Moment” Action Plan. The enhanced scorecard shows continued progress in many areas, including rail and bus service, and reflects the need for more work in other areas. Detailed data included in this scorecard provides riders and the public with transparent analysis of rail service delivery and ridership statistics.

 Unveiled in August, the “Meeting the Moment: Transforming CTA’s Post-Pandemic Future” Action Plan is a multifaceted investment plan to strengthen the rider experience, including:

• More consistent and reliable service
• Safe rides
• Clean facilities
• Modern amenities
• Dynamic customer engagement tools
• A strong CTA workforce

Each monthly scorecard shows the latest milestones and achievements related to the Action Plan. The scorecard also measures progress on key performance metrics. Among the results on the November scorecard include the percentage of service delivered on rail lines continues to increase:

• In October, 77.2 percent of rail service was delivered, an increase from 71.8 percent in August.
• In comparison to pre-pandemic service delivery, weekday service since October 23 is at 82.5 percent (it was 95.4 percent pre-pandemic), Saturday service is at 77.3 percent (83.9 percent pre-pandemic) and Sunday service is at 77.6 percent (87.1 percent pre-pandemic).
• The Brown, Orange, Green and Pink Lines are all providing more than 90 percent of their weekday scheduled service, a significant improvement from previous schedule. Blue Line service continues to see challenges from workforce unavailability, slow zones on the Forest Park branch and intermittent weekend construction impact.

Instances of customers experiencing long wait times for trains gaps, known as double and triple the scheduled headways, on weekdays has dropped system wide. Triple headways are down 61 percent, and double headways are down 45 percent.

The scorecard also shows continuing gains in ridership, and how the recent pandemic highs are spread across the system, especially on the downtown commuter routes. Compared to 2019, many of the neighborhood bus routes continue to have some of the highest retention of ridership. Additionally, CTA has hired more than 390 bus operators so far in 2022 and will continue to focus on addressing workforce challenges in the coming months.