CTA issues latest monthly scorecard tracking progress on ‘Meeting the Moment’ Action Plan
Chicago Transit Authority (CTA) issued its latest monthly scorecard tracking the progress the agency is making on initiatives introduced in support of its “Meeting the Moment” Action Plan. The enhanced scorecard measures the agency’s performance in a number of operational areas and reflects both progress being made, as well as the need for more work in many areas. The latest scorecard highlights ongoing, gradual improvement in service delivery and reliability as the CTA continues to face the challenges of industry-wide workforce shortages.
Among the results of the scorecard, which measures November performance:
Service improvements
The percentage of service delivered on rail lines continues to increase:
- In November, 79.5 percent of rail service was delivered, an increase from 75.3 percent in September this year.
- The Orange, Green, Brown and Pink Lines are all providing approximately 90 percent or more of their weekday scheduled service, a significant improvement from the previous schedule.
- Red and Blue Line services continue to see challenges from workforce unavailability. The Red Line is delivering 70.4 percent of scheduled service, and the Blue Line is delivering 68.5 percent of scheduled service.
- Instances of customers experiencing long wait times for trains—gaps known as double and triple the scheduled headways—on weekdays continues to drop system-wide
Security
- Scorecard includes the addition of Cook County Sheriff’s check data on the system
- 46 K-9 teams are now rolled out, nearing goal to get all 50 teams on the system
Ridership
Ridership remains at around 900,000 weekday rides. October 2022 ridership was up 13 percent from 2021 and reached 57 percent of 2019 levels.
