• Subscribe
  • Magazine
  • 40 Under 40
  • Supplier's Directory
  • Advertise
  • Contact Us
    1. Safety & Security

    TTC introduces additional ways for customers to report safety concerns

    March 15, 2023
    Customers can now use SMS Text a Tip, as well as a webform on TTC’s website to quickly report safety or security concerns on the system.
    Related To: Toronto Transit Commission (TTC)

    The Toronto Transit Commission (TTC) has introduced additional ways for customers to quickly report safety or security concerns on the system, with SMS Text a Tip, as well as a webform on TTC’s website.

    Customers can now text 647.496.1940 to report immediate safety concerns to TTC Transit Control. In addition, customers can also choose to use the webform on the TTC website to report a safety concern and submit additional details and images.

    “The TTC must be safe for everyone — for all riders and for all employees. I support the ongoing work by the TTC with their community partners to increase safety on the transit system," said Deputy Mayor of Toronto Jennifer McKelvie.

    “The safety of our customers and employees is a priority for the TTC,” said TTC Chair Jon Burnside. “These new methods provide additional options for customers to report any suspicious or concerning activity on the system. The TTC is constantly looking at ways to improve customer and employee safety and will continue to put measures in place to make the system even safer for everyone.”

    “Safety of customers and employees is paramount to all the TTC does,” said TTC CEO Rick Leary. “We want to ensure that anyone who witnesses or is a victim of a security incident on the TTC has an easily accessible method to report the incident directly to our Transit Control Center. We will continue to work with all stakeholders on ways we can all make the TTC as safe as possible for customers and employees.”

    These new reporting options are in addition to the SafeTTC app, which is a free mobile app for Apple and Android devices that allows customers to discreetly report safety concerns or suspicious activity within the system. The app lets users report a problem directly to the TTC's Transit Control Center by sending text, photos or videos of the incident or call 911 in an emergency situation.

    In the event of an emergency, customers are encouraged to use the yellow emergency alarm strip on the vehicles, speak to a TTC employee or police officer, or use the Designated Waiting Area intercom on the platform to contact staff.