Denver RTD Board of Directors adopts revisions to Customer Code of Conduct
The Denver Regional Transportation District (RTD) Board of Directors adopted revisions to the Customer Code of Conduct – now branded as Respect the Ride – which went into effect immediately. Respect the Ride provides guidelines for creating a safe, convenient and enjoyable experience for all customers. The focus is on common courtesy and emphasizes respect for RTD employees, facilities, vehicles and other customers. It also outlines prohibited activities that are enforceable. Additionally, the RTD Board adopted revisions to the Service Suspension Policy, which were initially proposed during the Operations and Safety Committee meeting in February. The updated policy sets forth enforcement procedures and guidelines beyond education to maintain a welcoming transit environment. The policy also outlines the length of suspensions to align with the type of offense, and it permits enforcement personnel to consider the totality of circumstances and violations.
RTD undertook a two-month engagement process beginning in April to collect feedback from customers, employees and community members through outreach events and an online survey. Of the 1,683 surveys that were completed, 77.6 percent of respondents somewhat agree or strongly agree the proposed revisions to the Code of Conduct support a safer environment for customers. Additionally, approximately 800 open-ended comments were submitted to the RTD Board of Directors for their consideration.
“RTD is committed to making lives better through connections,” said RTD General Manager and CEO Debra A. Johnson. “RTD is simply asking its customers to follow a set of behavioral guidelines that emphasize respect and support a welcoming transit environment for all.”
RTD will create a campaign to widely promote Respect the Ride and educate customers and community members about the rules and guidelines. RTD’s promotional efforts will include updating RTD’s website, along with on-vehicle and station signage.
