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    Enhancing Rider Experience through Data-Driven Decisions in Public Transit

    Aug. 1, 2024
    How understanding post-COVID commuting patterns can help your agency adapt and enhance rider experience.
    Related To: Clever Devices

    In this QuickChat, Misha Wanek-Libman, editor-in-chief of Mass Transit, speaks with John Santamaria, senior vice president of Rail at Clever Devices and former vice president and chief mechanical officer at New York City Transit, about leveraging data to enhance public transit for today's commuter.

    The COVID-19 pandemic has drastically altered commuting patterns with increased remote work and more off-peak travel. Understanding these post-COVID commuting patterns is important for transit agencies aiming to rebuild and maintain ridership. Santamaria explains how agencies need to adapt their services to align with new mobility trends, using actual ridership data captured.

    To dive deeper into public transit strategy and data analytics — and to understand how agencies can make informed, strategic adjustments — watch the full QuickChat.