Fare collection updates from CARTA and PANYNJ

The Chattanooga Area Regional Transportation Authority (CARTA) has launched mobile ticketing through Token Transit while the Port Authority of New York and New Jersey (PANYNJ) has introduced a new 50 percent reduced fare program for customers with disabilities using the PATH system 

CARTA 

CARTA notes Mobile ticketing will allow riders offering riders a way to pay for fares directly from their smartphones, providing an alternative to cash-only payments and enhancing the ease of public transportation in Chattanooga, Tenn. The agency notes the cost for mobile passes remains the same as the physical ticket option.  

Through the Token Transit app, CARTA riders can now: 

• Purchase a variety of passes, including one-way, 24-hour, seven-day and 31-day passes. 
• Use Cash App or other digital payment methods for added convenience. 
• Activate passes instantly from their phone. 
• Instantly activate passes and display them to the driver using the app’s Visual Validation Tool, which features a pulsing circle for quick and easy boarding. 

The agency notes an internet connection is needed to activate the app. Mobile ticketing is valid on fixed route, CARTA GO and Care-A-Van buses. Care-A-Van passes are available to riders already in the system who qualify for the service.  

CARTA riders can also now send bus passes to friends, family or anyone in need using Token Transit’s convenient pass-sharing feature. Riders can purchase and send a digital pass directly to someone’s phone. 

PANYNJ 

PANYNJ says the 50 percent fare reduction will match the reduced fare program currently available for senior riders. Riders can begin applying for the program in spring 2025, with the reduced fare implemented in the summer as PATH continues rolling out its TAPP tap-and-go system. 

According to the PANYNJ, the reduced fare program is another step in its agenda to continue improving the PATH system, which include the PATH Improvement Plan that aims to increase the system’s capacity and reduce delays through new railcars, signal upgrades and track work. The agency notes comprehensive work is also ongoing around the $430 million PATH Forward program, which focuses on improving the speed, reliability and passenger experience on the system. 

The program marks the first time the PANYNJ will offer a reduced PATH fare for people with disabilities. Reduced fares are currently available for senior riders, 65 years of age and older, through the senior SmartLink card.  

“We deeply value the dedication of advocates and community partners who have collaborated with us to turn this effort into action,” said PANYNJ Chairman Kevin O’Toole. “This program represents meaningful progress toward making the PATH system more accessible and equitable for all riders, particularly those who rely on public transit as a lifeline.” 

“Public transit is indispensable for many in the disability community and the PATH system plays a crucial role in helping connect them and millions of others with jobs, family and community,” said PANYNJ Executive Director Rick Cotton. “We are eager to introduce this reduced fare program next summer while working closely with the disability community to ensure a straightforward and user-friendly certification process.”  

PANYNJ says the reduced fare will be available through one of two fare payment options:  

1. A unique physical TAPP card issued by PATH.  
2. A contactless credit/debit card or mobile wallet that the rider has linked to a TAPP transit account. 

The agency says more information on the application process will be made available in the coming months, with significant outreach planned to stakeholders in the disability community with information regarding eligibility and certification requirements. 

“For countless people with disabilities, public transit is more than transportation – it’s a gateway to opportunity and independence,” said PATH Director and General Manager Clarelle DeGraffe. “With this reduced fare program, we are reaffirming our commitment to removing barriers and expanding accessibility throughout the PATH system.”