Transfort launches mobile account-based fare collection system for Fort Collins’ riders

Transfort, the transit agency for Fort Collins, Colo., is working with Masabi to bring a new fare collection system that will remove the need for passengers to carry cash or wait in line to buy a ticket, improving the rider experience and reducing wait time.

The service is available on all Flex and other bus routes, with the MAX BRT line being enabled later in the year.

The solution allows Colorado State University (CSU) students to use their existing student ID card (RamCard) to simply tap to travel when boarding bus services. As a primary transit mode for the CSU community, this added level of convenience will further aid students in easily navigating their campus and the greater Fort Collins area. The system uses Masabi’s Justride Account-Based back office and gives Transfort the ability to turn on account-based fares for all riders when required.

Transfort E-ticket gives riders the ability to buy tickets via their mobile device before they travel. Single, round trip, day passes, 7-day passes, 31-day passes and annual adult passes are available through the app. Passengers who qualify for discounted senior or disabled passes may also use the app by purchasing their passes from a customer service agent at one of Transfort’s three transit centers. Riders then simply scan their mobile barcode tickets on the new electronic validation devices when boarding the bus. Existing fare media such as paper tickets will continue to be offered.

“We’re always looking for options to bring Transfort riders the best quality service and are looking forward to working with Masabi to modernize and simplify the payment process for our riders,” said Drew Brooks, director of Transfort. “The new mobile ticketing app and validation units will enhance our fleet and bring a more seamless experience for riders.”