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    1. Technology
    2. Fare Collection
    3. Mobile Applications

    RRTA unveils contactless mobile payment options for customers

    Jan. 8, 2021
    RRTA’s Go Mobile payment system allows customers to use their mobile phones to pay for their fare or bus passes, saving them time and money.
    Related To: Red Rose Transit Authority
    RRTA
    Rrta 5ff88daf52691

    A new contactless mobile payment option was introduced by the Red Rose Transit Authority (RRTA) Jan. 4, 2021.

    RRTA’s Go Mobile payment system allows customers to use their mobile phones to pay for their fare or bus passes, saving them time and money. RRTA customers need to download the app and create an account. Once they have an account, they can buy bus fares and passes and use them immediately when riding the bus. Customers just pull up their purchased pass on their phone and scan it at the validator located near the driver inside the bus. The validator reads the QR code and approves the fare.

    If RRTA customers do not have a smart phone or choose not to download the app, they can purchase a reusable smart card. The card can be reloaded with fares and passes when their current pass expires. They can reload the card through their RRTA Go Mobile Account or by visiting the RRTA’s Queen Street Station and a staff person can assist with reloading the card.

    “We are very excited about offering this new payment system to our customers, especially during the COVID-19 Pandemic,” said Dave Kilmer, RRTA executive director. “It’s just one more payment option for our customers to choose from when riding RRTA.”

    Another part of the app is a trip planner feature. Customers can enter their origin and destination information and a detailed trip is created showing them how far to walk, where the bus stop is and which bus route to ride.

    Some other benefits of the app include:

    • Contactless Payment.
    • Customers don’t have to visit RRTA offices or place an online order for passes to be mailed to them.
    • Customers don’t have to worry about encoded paper passes getting damaged and not functioning in the farebox.
    • Customers have control of their purchases in their account.

    The RRTA Go Mobile app was created by Modeshift, Inc. Modeshift is a technology company with a mission to enable small and middle size transit agencies to provide intelligent transportation services. The core product is Account based Fare Collection System, based on Microsoft Azure cloud and delivered as a Software-as a-Service.