TransLink Commits to Permanent Solution for Customers Unable to Tap at Fare Gates

Working in close consultation with representatives of the accessibility community, TransLink has identified a technical solution for customers unable to tap at fare gates. The TransLink Board of Directors today endorsed a recommended solution, which will be in place in approximately 18 months.

The solution will involve a long-range proximity sensor at a stand-alone door located at accessible entrances. These specialized access doors will ensure customers unable to tap can access the SkyTrain system without assistance and travel independently (images below illustrate the design concept for how these could work).

“We’ve spent the last few months looking at a range of options and identifying the one that works well for our customers and makes the most technical and financial sense,” said TransLink CEO Kevin Desmond. “What we learned through discussions with affected customers is that a hands-free, proximity-based solution is the ideal permanent solution. Once in place, our system will truly be a leader in accessible transit.”

“The Disability Alliance of BC is very encouraged by the approach taken by TransLink CEO Kevin Desmond to meet with us and COSCO (Council of Senior Citizens’ Organizations of BC) to seek our input on making the Compass Card fare gates fully accessible,” said Jane Dyson, Executive Director, Disability Alliance BC. “Our organizations strongly believe that a long-range card-reader system is the most dignified and practical option for individuals who are unable to tap in and out of the fare gates.”

While the permanent solution is being developed and installed, TransLink will provide customers who are unable to tap a number of options for traveling on the system:

• Improved Station Assistance Service wherein customers can either phone right at the station for immediate remote gate opening, or phone ahead (a minimum of 10 minutes) to arrange in-person gate assistance. This improved Station Assistance Service is an expansion of an existing program for customers with visual impairments.
• An Assistive Devices Program, working directly with TransLink’s Access Transit group to identify and receive an assistive device to help tap a Compass Card at fare gates
• Existing HandyDART service and the HandyCard program that enables customers with disabilities to have an attendant travel for free.

“We support the interim solutions proposed by TransLink until the readers are in place and look forward to working with TransLink to help ensure the system works as smoothly as possible for people with disabilities and seniors,” said Dyson.

In the near term, TransLink will proceed with full gate closure by the end of July.