STL opens up options of payment on all paratransit vehicles

The Société de transport de Laval (STL) has partnered with COOP Taxi Laval and Chartrand Inc. to make all credit and debit card payments acceptable on all its paratransit vehicles. These commercial-type payment terminals don't require any customized software solution. This one-year pilot project is a first in Quebec.

The project was rolled out in two phases. The first phase covered 200 COOP Taxi Laval cabs at the end of March 2023. Since June 5, 30 Chartrand Inc. adapted minibuses serving the STL were also included. The current fare is equivalent to cash payment and determined by the ARTM according to the travel zone. A single-trip fare paid by cash, credit or debit card for C$3.25 (US$2.44) is less costly than a paper ticket purchased in advance for C$3.50 (US$2.63). Payment options include a physical card, a smartphone or a smartwatch.

"We would like to thank our partners, COOP Taxi Laval and Chartrand Inc., for being bold enough to innovate in this little-known niche in public transportation that is just as important as regular transit." said Jocelyne Frédéric-Gauthier chair of the STL Board of Directors. "It's also an opportunity to highlight the dedicated work of our paratransit teams, both at the STL and at our providers, who work hard every day to provide the best possible service to our riders.

"Our customers enjoy many benefits from this new service while eliminating some hassles such as having to handle cash, which can be quite challenging for those with dexterity issues. Not only does this simplify the payment logistics, it's a little revolution in the paratransit world. The results of this pilot project will be analyzed and shared with the province's community of paratransit providers," said Josée Roy, STL's general manager.

"As part of Quebec Week for Disabled Persons, we all need to remember that the mobility of Laval residents must be more inclusive and accessible. The city of Laval welcomes the STL's initiative to improve the experience of customers who use paratransit service on our territory. We're proud this pilot project took place here," said Mayor of Laval Stéphane Boyer.