Waukesha Metro makes switch to WisGo app

Sept. 12, 2023

Waukesha Metro joins Milwaukee County Transit System in making the switch to WisGo, with other nearby transit agencies preparing to make the switch as well.

Waukesha Metro has launched its new fare collection system, WisGo, to help modernize and create a more efficient riders' experience.

Powered by Umo, WisGo offers more ways to pay, fare capping and a smoother transfer to other regional transit options such as Milwaukee County Transit System (MCTS). The app launched Sept. 11, with new WisGo cards coming out later this fall. Riders will have until April 2024 to transition from the old fare system to WisGo. Cash is still an option and transfers will still be available.

“We’re proud to make transit in the region easier through one, simplified payment system and look forward to modernizing how our people get to important destinations such as work, school and medical appointments through WisGo,” said city of Waukesha Mayor Shawn N. Reilly.

“I’m excited to see that many of our riders are already using WisGo within the Umo mobile app to connect to Milwaukee County. The feedback we’ve received from riders has been very positive,” said city of Waukesha Transit Manager Brian Engelking.

Waukesha Metro is the second transit agency to make the switch to WisGo. MCTS was the first and other nearby transit agencies are preparing to make the switch as well.

Riders simply scan the QR code on the Umo app screen or WisGo card, and the validator will automatically deduct the correct fare amount for each rider. If a rider reaches a fare cap, the validator will not deduct a fare. It will also tell riders if their fund balance is low.

WisGo cards

New WisGo cards will cost $2 but will be free when first available for a limited time. WisGo cards will be available later this fall at the Waukesha Metro Transit Center and select retail locations in the Waukesha Metro service area.

New fares with WisGo

Adult: $2- age 18 and over
Youth: $1.25- same requirements as cash fare for eligibility
Senior/People with Disabilities: $1- Same requirements as cash fare for eligibility

Fare capping

WisGo caps bus fares. Riders pay as they go, saving money the more they ride, without the need to purchase a daily, weekly or monthly pass. Once riders reach their cap, the rest of their trips are free within a specific time period.

Fare capping will apply to regular, reduced fare and youth riders when riding other participating WisGo transit agencies as well.