• Subscribe
  • Magazine
  • 40 Under 40
  • Supplier's Directory
  • Advertise
  • Contact Us
    1. Technology
    2. Passenger Info
    3. Mobile Applications

    NJ Transit continues mobile app upgrades to improve the customer experience

    Nov. 17, 2020
    My Active Trip feature provides rail customers with the ability to set alerts when a train arrives at a destination.
    Related To: New Jersey Transit (NJ Transit)
    NJ Transit
    Nj Transit 5fb3412e80e0a

    New Jersey Transit (NJ Transit) has launched a new feature on its mobile app to help make it easier for rail customers to use their location to navigate the system with mobile devices.

    Customers will now have the ability, once their phone’s location services are enabled, to use the “My Active Trip” feature, which will provide a push notification to alert customers on board a train when they are approaching their selected destination.

    “Since 2018, NJ Transit has been intensely focused on leveraging technology to improve the customer experience, and new mobile app features, such as My Active Trip and the recent release of How Full Is My Ride, are perfect examples of how we’re delivering for our customers,” said NJ Transit President and CEO Kevin Corbett. “With a complete redesign of the mobile app, the introduction of service alerts via push notifications, the expansion of mobile ticket availability and these ongoing feature upgrades, our mobile app has increasingly become one of the most widely used resources for NJ Transit customers.”

    To activate the new feature, customers will highlight the bell icon next to their desired stop. Two reminder notifications will be sent to their device, one just prior to arriving at the selected destination and a second as the customer’s train is pulling into their station. The alert will aid customers that may be relaxing during their train ride, finishing that last work email or are unfamiliar with the system by reminding them that their destination is coming up. The app will display what stops are coming up and how long it takes to get to each individual station.

    “Enabling customers to sit back, relax and enjoy their ride knowing they’ll be notified when their stop is approaching is the kind of quality-of-life improving technology we are trying to introduce more of every day at NJ Transit,” said NJ Transit Chief Information and Digital Officer Lookman Fazal.

    Customers who have already downloaded the app must update the app to make sure they have the latest version to access these features. Customers must have location services enabled on their phone for the new features to work. The update for “My Active Trip” will be available to all app users in phases over the next week.