Passio launches new rider app to address COVID-driven rise in on-demand transit

Passio has introduced its newest application, Passio Connect Rider™, that allows customers to request a ride on paratransit service via phone or computer, along with several other functions.

Demand for paratransit and NEMT (Non-Emergency Medical Transport) services are growing rapidly in a COVID-centric world. Passio Technologies says its newest application aims to make it easier for those needing transportation services to connect to transportation providers.

Connect Rider is part of the family of products from ParaPlan Software, which was purchased by Passio in May 2019.

“The acquisition of ParaPlan Software, including Connect Rider, enabled us to expand our paratransit/NEMT solutions to include online reservations,” said Tim Hibbard, vice president of development and innovation, Passio.

According to Hibbard, riders can book rides by phone, adding, “more tech-savvy seniors and their likely younger caretakers, the app makes the process far easier. Connect Rider saves their profile information, further simplifying future ride requests to just a few simple steps.”

Connect Rider is easy to use and simple to navigate, with large fonts, bright text and built-in support for screen readers. According to Passio, Connect Rider accommodates two types of ride requests: direct requests from riders and requests from authorized mobility managers. Dispatchers use Passio Connect Dispatch to approve, cancel or renegotiate requests.

Connect Rider also helps boost providers’ professionalism in the eyes of their riders, explains Hibbard.

“Providers have the option of creating accounts for their riders, or allowing riders to manage the signup process themselves, using a simple sign-up form branded with the agency’s name, logo and colors,” said Hibbard. “Passengers receive a confirmation on the app when a dispatcher accepts their ride request, and can actually track their vehicle’s progress, which helps them relax, knowing their ride is on the way. Plus, riders can book multiple requests, allowing them to plan out their whole week, month, or year in advance.”