Motor Coach Industries has increased access to its award-winning training for 2015, debuting its new Learning Management System (LMS), a comprehensive, web-based training program for technicians. MCI will also give technicians hands-on time through its Tech Tune-Ups, and it will roll out several new MCI Learn webinars.
Offering online, anytime training, LMS has been in pilot operation with several customers, and MCI is now offering the program to all MCI and Setra operators who request it. Made up of more than 150 modules, with more being added, LMS allows customers to customize their own training — and conduct it in the familiar environment of their own shop. In addition, it includes a sophisticated tracking component, allowing managers or owners to set goals, monitor technician progress and run reports. Technicians earn credits and certificates for successfully completing modules. The MCI LMS is currently offered free of charge to customers.
“Operators have asked us for a way to bring more training directly to their technicians” said Patrick Scully, MCI executive vice president. “The LMS program offers the kind of convenience, instruction and measurement guaranteed to raise a technician's skill, aptitude and knowledge. By this move, MCI has responded to a genuine marketplace need.”
“It’s structured in such a way that you can create a career path for a technician, by level, to guide technicians who want to advance,” said Scott Crawford, MCI technical training manager. “This gives shops MCI’s best maintenance resources at their fingertips. It’s very user-friendly, and feedback has been very positive.”
LMS works with smart phones and tablets as well as PCs and Macs, allowing technicians to access the modules at their work stations. More than 100 modules have been uploaded to the system, covering most MCI and Setra systems, and new modules are being added at a rapid pace.
