GCS Named No. 1 in North America by BenchmarkPortal

Global Contact Services (GCS) placed First in the Top 100 Call Center Award for 2015 from BenchmarkPortal. 

Greg Alcorn, CEO of GCS states “This award is a pleasant surprise. We owe it to our committed staff and years of continuous improvement in the management of contact centers.”

The Top 100 process is based on statistical comparison of call center metrics. The competition identifies centers who are achieving superior results in key metrics and delivering in both quality and cost efficiency.  Each center was compared from a wide variety of industries and assigned numerical ratings. As a result, GCS was determined to be first among Large Size Call Centers in North America.

According to Bruce Belfiore of BenchmarkPortal, “The GCS top ranking shows it has achieved outstanding results. This is a great accomplishment. Being selected the winner is a direct result of leadership’s commitment to best practices.”