The chief general manager of the Toronto Transit Commission has issued a harshly worded message to all staff at the transit agency that decries what he calls the spread of a "culture of complacency and malaise."
In the current economic climate, where states and localities are struggling to maintain basic services despite slashed budgets, transportation and transit agencies are being forced to identify ways to improve efficiency and to continue providing high-quality service with fewer dollars and often with reduced staff.
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