Pilot Program Provides Free Transfers to Cash-Paying Riders

Metro began a 90-day pilot program to provide paper transfers to cash-paying customers upon request. Presently, free transfers are only available to Metro Day Pass or Q Card users.

Paper transfers will be valid for connecting routes needed to complete a one-way trip or provide a connection to the fixed-route system. Transfers issued from the start of service through 11:59 a.m. are good until 3 p.m. on the same day. Transfers issued after noon. are good through the end of service the same day. Paper transfers issued on Metro buses may be used only once.

Rail riders needing to transfer may use their rail ticket, which is valid for three hours from time of purchase, to transfer from rail to a bus or another rail line.

Once finalized, the pilot program will weigh customer reaction and effectiveness to determine whether paper transfers will be available on a permanent basis. 

The pilot program is scheduled to end Sept. 30.