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    1. Management

    BART Board president welcomes station agents to Antioch Station

    March 22, 2021
    The new agents will be present at the station beginning March 22 due to customer feedback asking for more BART staff onsite.
    Related To: Bay Area Rapid Transit (BART)
    BART
    Bart 6058b1cba94a2

    The Bay Area Rapid Transit (BART) Antioch Station is now staffed with station agents for the first time since its grand opening in May 2018.

    To welcome the new agents, BART Board President Mark Foley will be at the station March 22 to greet the new agents, hand out free personal hand straps to riders and gather feedback from customers who use the BART to Antioch extension.

    As part of the General Manager’s Listening Tour in 2019, BART General Manager Bob Powers rode the first trains out of Antioch Station with customers. Part of the feedback he received was that riders felt they were on their own at the station and they wanted to see more BART staff onsite.

    The extension was initially developed as a new concept to provide customer service through supervisors in the nearby control center and through call buttons at the station. Since that time, the district has responded to rider input to provide trained professionals at the station. This transition includes a new station agent booth and will allow BART to more fully integrate the BART to Antioch extension into the core part of the system. It also helps to make a more seamless riding experience and highlights station agent interaction as being an integral part of the BART experience.

    The BART to Antioch extension began carrying riders in East Contra Costa County on May 26, 2018.