Metrolink is responding to customer feedback and is starting the process to provide Wi-Fi capability through a pilot program with a test train through Jan. 2, 2020 and will work with technology providers to find out how it will perform throughout Metrolink’s 538-mile commuter rail system.
Metrolink is in the process of testing software and equipment, connectivity between railcars and signal strength across the system. The team of AT&T/Cradlepoint has provided Metrolink with the hardware and software to test the technology, but Metrolink may work with other vendors to test this technology in the future.
There will be two train sets operating across the entire system that are equipped with Wi-F for the pilot program. Passengers on the Wi-Fi test train will see signs and hear announcements while on board. Riders can connect to the network at no charge and can then take the survey to provide feedback on the Wi-Fi.
To connect to Wi-Fi, riders locate the Wi-Fi options on their electronic devices and then choose “Metrolink Wi-Fi Test.” Riders will be directed to Metrolink’s website and given some additional information about the Wi-Fi test, including a link to take the survey. Metrolink is encouraging its riders to provide feedback as it will help the agency design a system to best serve its riders.
Metrolink says Wi-Fi is one of the most common requests from Metrolink riders. Providing Wi-Fi is in line with Metrolink CEO Stephanie Wiggins’ customer-focused vision to modernize the Metrolink system.
The Wi-Fi pilot program with AT&T/Cradlepoint commenced Nov. 4. Metrolink says providing Wi-Fi on all trains will be a process. Once the hardware, software and installation locations have been tested, Metrolink must learn where along its service route there may be issues. Then Metrolink will be able to develop specifications for the system that will best meet the needs of the rider. Once that happens, Metrolink can understand the cost implications, identify funding and proceed with installation.
