RFP 24-05-500 IndyGo Mobility Solutions Care Center

Request for Proposal RFP 24-05-500 IndyGo Mobility Solutions Care Center

Summary: IPTC is soliciting proposals to provide call center operations for the IndyGo Mobility Solutions Call Center (the "Care Center") for IndyGo Access. The vendor must ensure safe, timely, professional, and reliable call center operations. IndyGo Access, a demand response service, provides ADA and non-ADA trips as a shared-ride, origin-to[1]destination service for certified customers. Trips are available within the defined service area during all fixed[1]route hours, regardless of proximity to the ADA corridor, with requests required one to three days in advance. Door-to-door service will be made available based on the customer's need for assistance and the appropriate legal requirement. To view this RFP and the Scopes of Work (SOW) online, you must first visit indygo.bonfirehub.com to register your company. Registration is free and easy. Once registered, you will see all current solicitations as well as be informed of upcoming projects.

Issue of RFP: 11/29/2024 by EOD

Pre-Proposal Meeting: 12/17/2024 at 10 AM EST (via Microsoft Teams)

Written Questions Due: 12/23/2024 by 4 PM EST

Answers Provided and Posted: 01/03/2025

Proposal Due Date: 01/17/2025 by 4 PM EST (via the Bonfire portal)

Notice of Award: February 2025 (morning after Board of Director’s meeting)